ProCollect
ProCollect Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ProCollect has a 1.2 star rating from 30 customer reviews with predominantly negative sentiment and a 97% unfavorable distribution.
Key Takeaways for Future Customers
- Check ProCollect reviews before engaging and be prepared to communicate in writing.
- Expect challenges setting up payment plans and limited flexibility on partial payments.
- Have documentation ready when disputing debts to speed resolution.
Negative Feedback / Risk Areas
- Widespread reports of rude, threatening customer service and refusal to accept payments unless paid in full.
- Frequent billing errors, disputed or fraudulent accounts, missing receipts, and poor dispute handling as ProCollect customer complaints.
Positive Feedback
Occasional reports praise fast debt recovery and successful collections for some clients.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ProCollect has a 1.2 star rating from 30 customer reviews with predominantly negative sentiment and a 97% unfavorable distribution.
Key Takeaways for Future Customers
- Check ProCollect reviews before engaging and be prepared to communicate in writing.
- Expect challenges setting up payment plans and limited flexibility on partial payments.
- Have documentation ready when disputing debts to speed resolution.
Negative Feedback / Risk Areas
- Widespread reports of rude, threatening customer service and refusal to accept payments unless paid in full.
- Frequent billing errors, disputed or fraudulent accounts, missing receipts, and poor dispute handling as ProCollect customer complaints.
Positive Feedback
Occasional reports praise fast debt recovery and successful collections for some clients.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seguin, Texas
VERIFYING A DEBT
- - Called to verify a debt for a third party; reps interrupted.
- - Debt appears invalid and not owed; data ended up with PROCOLLECT.
I called today to verify a debt for an individual who is applying to lease an apartment with our company. I explained this clearly to two different representatives; however, both were interruptive, rude, and unprofessional in their tone.
I was not calling about myself or any debt I personally owe (I dont owe any debt to anyone)I was calling strictly to verify information for a third party.
Had they taken the time to listen instead of interrupting, this would have been clear from the beginning.
Long story short, the debt appears to be invalid and is not owed by the individual. It was also not reported by the property in question, which raises serious concerns about how this accountand that persons personal informationended up with PROCOLLECT in the first place.
Overall, a very frustrating and unprofessional experience.
- Unprofessional
Preferred solution: Professional staff that can speak to people like they are humans - staff need to stop being so self entitled, rude and unprofessional.
User's recommendation: Pay your debt to avoid people like the staff at PROCOLLECT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorse Employees.
- - Garza is rude, belittling, defensive, and unprofessional toward customers.
- - Her customer service is poor and verbally abusive.
The way Garza speaks to people should've gotten her beat up a long time ago. She is so rude.
She tries to belittle individuals when she herself speaks like an idiot and cannot handle being challenged.
She is defensive, unprofessional, verbally abusive, and has the worst customer service skills. She also is a ***
- Unprofessional
Preferred solution: Price reduction
User's recommendation: just don’t call.
Portland, Oregon
Rude agents
Totally rude experience, after 4 calls to get information.
Paying bill, needing more info, condescending and rude, so unnecessary.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud
- - Tenant says landlord violated FHA rights and TN statute, forcing move.
- - Policy Fetch changed; meds denied delivery and requests ignored.
A landlord put me into collections stating I breached the lease. ProCollect refuses to accept my evidence to prove otherwise. The landlord had a policy called Fetch which was in the lease and she violated voiding the lease
Under TN Statute I was able to move out. Not only that, in the lease, they used a policy called Fetch. I have to pay UPS to deliver to a third party who I have to pay to deliver to me. Under that policy, all items must be delivered by Fetch and the front desk will not take deliveries.
That is their policy in which they were contractually obligated to follow. Well, the landlord took it upon herself to change the policy to fit her needs. Fetch did not approve this so she violated their contract and the lease. Not only that, I had medication denied delivery and the landlord told me 2 different stories about attempted delivery.
FedEx left those tags on my door. They came in the mail. Then the landlord stated due to the use of Fetch my medication was turned away. I am a disabled veteran and they knew it.
So, I go to Fetch to get them to work with the landlord for an accommodation. For 2 weeks they contacted her every day and she refused to respond to find an accommodation. Again, her policy. She stated to me she does not turn away medication or flowers.
That violates their policy. She states they allow medication delivery to the desk. Except mine are turned away. Now she admitted that she turned my meds away which is an extension of her and her policy.
So she commits a bunch more violations of my Rights. Again, under State statute, I was within my Rights. Well, I notify her that I would be filing a complaint with HUD. Her response was I never turned away your medication.
Well that right there is a lie. Then she takes that lie to submit a debt for 13k yo ProCollect. That is now wire fraud. Yes.
They are under investigation by the Feds with my complaint. I requested a RICO attachment since they are using fraud to create debts and ProCollect taking that fraudulent debt to try and collect. Its a circle.
Either way. If the landlord is charged that opens ProCollect up.
- Thieves
Preferred solution: 3.2 million for destroying my credit for 7 years based on a retaliatory act by their client using fraudulent facts to submit to ProCollect of a debt not owed and detrimentally affecting my family for 7 years.
User's recommendation: Collect evidence against the landlord
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Complaint
- - I contacted the debt holder while buying a home; they refused settlement or supervisor contact.
- - I want to make a payment or set up a payment plan.
So in efforts to purchase a home I need to pay a debt. I contacted the consumer as well as my realtor and they was so nasty.
I asked the guy could I make a settlement and he said no. I asked him if u could speak to the supervisor and he said no this is not a supervisor matter.
Then he said he not here to help
Me . I just want to make a payment or work out a payment plan
- Condescending tone and vocabulary
- Was nasty
- Refuse to work with people
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCUSTOMER
- - The collection agency's conduct was unprofessional.
- - Ms. Herra gave random dates and amounts.
- - Ms. Herra refused to explain payoff protocol.
I knew once I read the reviews the chances of me successfully paying off this account was slim to none but I did the responsible thing and I contacted the company. This is a business portrays to be a collection agency but they hire individuals that will degrade and insult you in broken ebonics if you question their policies or ethics.
I received a settlement letter in the mail at the beginning of the Covid Shut down after making several failed attempts to pay off the debt I was finally directed to a collection agent, Ms, Herra who was unprofessional from the initial introduction. When asked what was the protocol to rectify the account she threw out random dates &; payment amounts. When asked why there was no consistent policy to ensure I am not getting taken advantage of she refused to explain. When asked to speak to her superior she then lost all professionalism and I quote said, "you can take it how you wanna take it" before proceeding to place me on a long hold.
Once the Collections supervisor, Mrs. Martinez answered with a biased tone she too was unable to provide me with a protocol ProCollect has. She became irate, unprofessional, loud, and insulting before she hung up the phone. I called back several times in hopes to speak to a PROFESSIONAL but no luck.
I simply want to pay off my account and move on.
I have NEVER heard of a collection agency that does not want your money because of their immature and unethical employees. They are not an accredited business of the BBB and also have a failing rating so good luck if you have an account witT
- Business practices
- Condescending tone and vocabulary
- Refuse to work with people
Preferred solution: Let the company propose a solution
User's recommendation: BE PREPARED
I am having a issue with this company and I don't know what to do. I am trying to buy a house and I want to pay this off.
The guy told me he not here to help me and toldme this was not a supervisor matter and I cant talk to any one about my case.
was you able to talk to anyone and if so can you give me any help. I just want this out of the way.Type your message here
Bullying by Nasty Rep
- - Customer says Ms. Garza spoke in a rushed, abusive tone and pressured to pay.
- - They threatened to report nonpayment to credit and no receipt was sent.
I called to settle a $70.00 debt. I was spoken to in a rushed,
abusive, bullying tone by the rep Ms.Garza.
She talked over
me and would not respond to my request for her to change
her tone or lower her voice level. She threatened to write on
my credit report that I "refused to pay" if I did not give her
my credit card number immediately. She was nasty! To get
through this, I made the full payment.
She did not thank me.
She has not sent me a receipt for my payment. I have no way
to prove it was paid! I cannot get an apartment unless I can
show payment was removed from credit. They have
ridiculous power over someone's credit and this should not
be allowed.
Ms. Garza = Rude, unprofessional, and cursing
low-life representative. Unacceptable. Hundreds of Google
Reviews say the exact same thing.
I even tried to call back
to COMPLAIN, and the man who answered in that dept.
was exactly the same! He would not even take a complaint,
but insisted I give him my Social Security number before
even asking me WHY I was complaining.
condescending and discriminatory in her word choice.
- Refuse to work with people
- Bullying and threatening
- Condescending tone and vocabulary
Preferred solution: I want the matter removed from my credit report within a week. I want a receipt that I paid the debt. I want an apology from the company. She needs to be reprimanded and re-trained.
User's recommendation: Never have to call them. Get them to send a bill and pay it that way.
A debt
- - Staff were rude, threatening, and unprofessional.
- - Debt due in full with no reason for the high balance.
- - A $7 processing fee was requested.
Customer persons are very rude, threatening and down right unprofessional. Tried to find why my debt was so high and if we could work out a deal, so I could pay it today (12/19/2020).
I was told it was due in full without a reason why, or it got to be so high. They also wanted to me $7 for a processing fee.
I told them that I would not pay until my question was answered. I was told that they would report that I refuse to pay.
- Bad service
- Bad customer service
- Ridiculous fees
Preferred solution: Never have to deal with them again
User's recommendation: My recommendation is for the company. Hire customer service reps that are professional at the least. There is not a recommendation for future customers that would solve the issue.
Van Nuys, California
RUDE AGENT
- - Offered to pay debt, but partial payment declined.
- - Debt described as ex-husband's.
- - No supervisor; staff yelled.
- - Service described as very poor.
I talked to MRS. HERRERA I offered to pay my debt but partially she wouldn't accept my offer and this is my EX HUSBANDS debt.
Refused to let me talk to a supervisor then yelled at me!!!! worst customer service ever
User's recommendation: dont do business here
Terrible Customer Service
- - Ms. Martinez was rude and threatened with a pay-by deadline.
- - No notice from ProCollect; unclear which debt owner.
I called in on 5/19/2020. I seen this company was on my credit report for a debt that another company was attempting to collect.
I called in an attempt to obtain who to pay the money to because I wanted to resolve the issue. Towards the end of the call Ms. Martinez became very rude and begin to threaten me telling that I refused to pay the debt and I had until 5/22/2020 and she was noting as a refuse to pay. Keep in mind I never received any communication from ProCollect.
I called them to try find out who was the right person debt collector was. The original company gave the debt to two companies. I asked her for to her supervisor because she was rude, talking over me, and threatening me. I called in an attempt to resolve this on my own accord.
This is the worst customer service I have ever received. She refused to allow me to speak to a supervisor and was going to hang up the call. I asked so, "Are you going to hang up on me?" She said, "No, I am just going to put you on hold." She pushed the mute button for over 10 mutes. I stated while on mute I was going to hold on and run up her call time until she put me on hold with the supervisor.
She eventually transferred me to supervisor. They never got the gist of I was trying to get the bottom line of who was the correct collection company so I could pay. I asked for a few days to find out who the legal company and she continued to make threats. Ms.
Martinez was rude and disrespectful. This is not her field of expertise. You should be there for individuals who call-in in an attempt to resolve their debt instead of being rude, threatening and obnoxious.
In customer service you are suppose to listen in attempt to resolve the issue. In collections, you are suppose to help those who are trying to pay the bill.
Preferred solution: Let the company propose a solution
Jackson, Mississippi
Rude Rude Rude!!!!
- - Two certified letters about the debt received no response.
- - Offer of $383 dated May expired 6/30/19; not received due to relocation.
I have sent 2 certified letters to this company to resolve a debt and never got a response.
I received an offer I believe $383 in July, however dated for May that expired 6/30/19.
I did not receive the letter in May because I was relocating, which I explained in both certified letters. This was not to validate, which means I agree to the debt that belongs to me.
Since I received no response I ended up calling. I was advised by one of the reps that my account was restricted and I needed to contact Fox by email or phone, so I decided to email. In my email I reinerrated my original request as I did in the certified mail sent requesting to extend the offer as I did not receive the letter at the time due to relocation.
Fox responded.. Your balance is due in full.
I responded and requested him to advise why the offer letter could not be extended. I'm trying to pay this debt as soon as possible!!!
After about 2 emails. Fox advised there will be no more communication by email to call or send a letter REGULAR mail. Now why would I send a letter REGULAR mail to a collection company for them to claim they never received????
This *** baffles the *** out of me!!!
Fox was very freaking in the email, which was very unnecessary. especially to someone trying to pay the debt. So I called fox. He's wasn't available, so the two advised me to send an email informing him that I called.....but no response.
This is just toi much back and forth and time consuming.
So I googled to their review and everything I've found everyone reviews are the same as mine. I saw a reply I later called to speak to Mrs. Donahue hoping I would get better results, but she was not available, which I don't believe.
The rep advised me she can help me with the account, so again I explained my situation for the 4th time. She tells me to send money or check for the balance in full.
Again I asked her if she was not able to extend the offer letter, she advised the system automatically generated the letter and once it's expired that can't control the system to extend the letter other words. Now how in the *** do you let a automatic system control how your profits???
This situation has me very pissed!!!!! Then the rep tells me they don't accept partial payment!!! Wth!!
You can't control my wallet!!
As long as i I'm sending you money you think they would be happy about it!! Not everybody have $1000s to give away for a one-time payment!!! So I guess they don't won't $383 that I was ready to send Friday either.
Smh.
Guess I need to seek a lawyer, because you can't make someone make a payment in full!
They didn't even offer a payment arrangement. No I'm not a customer, but they have poor poor freaking service!!!!
YOUR STORY is OUR STORY! Many people have been treated this way by this low - life bunch of snakes. I have put in complaints with their CEO and Director Client Services, BBB, and other Federal and local Texas agencies.
Rude Rude Rude!!!!
- - Certified letters sent; $383 offer expired 6/30/19; relocation delayed receipt; balance due in full; no partials or payment plan; poor service.
I have sent to certified letters from this company to resolve this debt. I received an offer I believe for $383 in July, however dated for May that expired 6/30/19.
I did not receive the letter in May/June because I was relocating. This was not to validate, which means I agree the debt belongs to me Since I received no response I ended up calling. I was advised by one of the reps that my account was restricted and I needed to contact Fox by email or phone, so I decided to email. In my email I reinerrated my original request as I did in the certified mail sent requesting to extend the offer as I did not receive the letter at the time due to relocation.
Fox responded.. Your balance is due in full. I responded and requested him to advise why the offer letter could not be extended. I'm trying to pay this debt as soon as possible!!!
After about 2 emails. Fox advised there will be no more communication by email to call or send a letter REGULAR mail. Now why would I send a letter REGULAR mail to a collection company for them to claim they never received???? This *** baffles the *** out of me!!!
Fox was very freaking in the email, which was very unnecessary. especially to someone trying to pay the debt. So I called fox. He's wasn't available, so the two advised me to send an email informing him that I called.....but no response.
This is just toi much back and forth and time consuming. So I googled to their review and everything I've found everyone reviews are the same as mine. I saw a reply I later called to speak to Mrs. Donahue hoping I would get better results, but she was not available, which I don't believe.
The rep advised me she can help me with the account, so again I explained my situation for the 4th time. She tells me to send money or check for the balance in full. Again I asked her if she was not able to extend the offer letter, she advised the system automatically generated the letter and once it's expired that can't control the system to extend the letter other words. Now how in the *** do you let a automatic system control how your profits???
This situation has me very pissed!!!!! Then the rep tells me they don't accept partial payment!!! Wth!! You can't control my wallet!!
As long as i I'm sending you money you think they would be happy about it!! Not everybody have $1000s to give away for a one-time payment!!! So I guess they don't won't $383 that I was ready to send Friday either. Smh.
Guess I need to seek a lawyer, because you can't make someone make a payment in full!
They didn't even offer a payment arrangement. No I'm not a customer, but they have poor poor freaking service!!!!
- Business practices
- Bad service
- Collection practices
Preferred solution: Price reduction
Threatening and Rude... wouldn’t shut up to listen.
- - They called about something that is already paid in full.
- - They threatened me during the call.
- - The call was recorded.
Wow... you call about something that is already paid in full and you threaten me?
Phone call recorded...
you really should check the fair collections laws and threat... even if I owed it I wouldn’t pay it now.
Don't say I didn't warn you!
- - Claims an illegal bill with no legal letter; the bill is false.
- - Notes court involvement and lack of disclosure about payment amount.
they are trying to collect an illegal bill...no legal letter nothing but a office typed bill that is false...she went to court with her issue against me and didn't even tell judge about the money she wants me to pay...strange...I'm getting help and advice from state & I think you took an account that you will regret! as I told you -you're brave putting that on my credit! we will see..Carolyn Boudreaux vs Reserve @ Squirell Run...New Iberia, La 70560...boudreauxcarolyn138@***.com
Houston, Texas
Do these people have any training at all?
- - Cites rude service from Thomas and Robinson.
- - Notes unresolved issues, staff yelling, and rude background conversations; plans to contact the BBB.
Ms Thomas, Ms Robinson and all the other BS names are absolutely horrid. To call this 'custom service' is laughable.
We are trying to resolve issues and completely willing to do so but rudeness is not a substitute for sounding like you know what you're talking about. Interesting that in the background I can hear other terrible conversations takibg place. What kind of training do they all get? On more than one occasion I told 'Mr.
Robinson ' to quit yelling at me and talking over me. Better Business Bureau, here I come.
Northeast Dallas, Texas
God Bless this place.
- - Unprofessional treatment by Mr. Smith and Ms. Garza while paying a debt; refused escalation and kept on hold for 10 minutes.
I called to pay my debt spoke with Mr. Smith and got treated horribly, very unprofessional ,repeatedly telling me that he did not care, asked to speak to a supervisor or someone higher was told no umteen times and that there is no one else I can talk to, eventually ended that call and called back asked the front desk lady to speak to a supervisor she transferred me right over to the collections manager Ms.
Garza who once again had the same attitude and disrespect towards me, kept interrupting me, I told her I had my payment ready if she could just give me a minute to get it out she didnt say anything and put me on hold for 10 minutes!
Then got back on and said "Are you ready now?!" Just WOW., I called on my own to pay my debt and I was being treated so poorly by them I was actually feeling like I was being degraded like some kind of criminal, they were no help at all, had me on the *** of tears. I hope that someone who actually cares about this company or is in charge of it reads these reviews and does something about it, God Bless this place.
- Refuse to work with people
- Bad customer service
Preferred solution: Let the company propose a solution
Spoke with the Sam individual and he gave no information. Very shady
Replying to
About
ProCollect is an American company. The company was founded in 1995. It specializes in providing of various financial recovery services. ProCollect does not charge upfront fees. The collection agency has a national locating database, offers clients twenty four hours a day, seven days a week access to their accounts, online credit search and accepts personal checks over the phone. ProCollect is headquartered in Dallas, Texas. The company offers a number of options to place an account: clients can do it online, by mail or by fax.
ProCollect is affiliated with such compaines that specializes in collections: ACA International, Lexis Nexis, Mail Presert, Experian, TransUnion, Equifax, NAA, TAA, Apartment Association, AATC, and others.
ProCollect is ranked 41 out of 185 in Collection Agencies category
USA
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You’re lying. Debt collectors don’t talk to employers, landlords or other creditors.
If they are servicing a debt, they report to the credit bureaus.
IF you are involved in rental properties, there is a process to check an applicant’s credit. What you did isn’t it.
hope you enjoyed the time
"Interruptive" is not a word. I feel sorry for the person who ends up renting from you.