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Resolved
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Updated by user Mar 07, 2018

It's "resolved" ONLY because I wanted the matter off of my credit report, NOT because ProCollect is anything remotely close to reputable or professional. It is "resolved" ONLY because I paid a debt that was not mine and about which I had never been informed by the original "claimant." I loathe ProCollect and every employee there with whom I spoke.

Original review posted by user Feb 05, 2018

I contacted ProCollect today in an effort to settle this matter. I spoke first to Ms.

Hood, who refused my offer of settlement. She then accused me of refusing to pay "my debt." I told her I was not refusing at all; it was I who contacted her. She said my offer was unacceptable and, basically, it wasn't my place to offer. I asked to speak to a supervisor and Ms.

Hood told me that no supervisor would accept my offer. She again stated "You are refusing to pay your debt." I repeated that I was not and that I wanted to speak to a supervisor. After about 6 or 7 of those go-rounds and being incessantly placed on hold, I was transferred (without her telling me she was transferring me) to Ms. Penney.

Ms. Penney was as difficult and argumentative as Ms. Hood; telling me that it wasn't my place to make them an offer. I kept telling her it was all the money I had and that I was offering it to them and she then told me "You are refusing to pay your debt; you are trying to make this personal." I told her, again, that I was trying to work the matter out.

Ms. Penney did everything she could to rework her language use and choice of words to get me to acknowledge that I was refusing to "pay my debt." I've never dealt with two people so dead set in their willful refusal to even attempt to communicate. Neither were at all interested in what I had to say.

It was beyond obvious that both were reading from a script and neither had the authority to accept my offer. Beyond unprofessional.

Reason of review: Poor customer service.

Preferred solution: Let me speak to a polite individual who has the ability to negotiate.

ProCollect Cons: Refuse to work with people, Bad customer service, Collection practices, Business practices.

Location: 12170 Abrams Rd #100, Dallas, TX 75243, USA

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Delaynee Uwn

Thatโ€™s why when I call I have my recorder on so it records the entire conversation. I personally prefer to communicate in writing when it comes to these types of matter though.

Adana Tru

There is NO "Mrs. Donahue" at extension 144.

I called three (3) times in reply to the above response and asked for Mrs. Donahue, extension 144. The first attempt, the woman who answered the phone simply hung up on me.The second attempt, I was put on hold and left there for 15 minutes 37 seconds, with no one checking back on the line. I hung up.The third attempt, the phone was answered by a Ms.

Torres. Again, I asked for Mrs. Donahue at extension 144. Ms.

Torres asked how she could help me. I told Ms. Torres that I was not angry with her personally, but the company by whom she's employed who has nothing but rude employees and, if they wanted cooperation they might consider treating a caller like a human being.Ms. Torres had a pleasant, business-like demeanor and we were able to get somewhere.I stated to her and I so state now: this was NOT my debt.

I was NEVER informed by the purported original creditor that I owed them any money. I NEVER was advised of this purported debt until ProCollect began dunning me and treating me as no one deserves to be treated.

Mahala Oer

ProCollect apologizes about the poor service received and we wish to assist you in this matter. You are more than welcome to contact our office at toll free 1-800-732-3799 my extension is 144 Mrs. Donahue to assist you

Thank you for your review and your time and patience in this matter

Guest
reply icon Replying to comment of Mahala Oer

This is bull!!!! MRS DONAHUE HUNG THE PHONE UP IN MY FACE 3 Times!!!!

I WILL GET TO YOUR BOSS TO MAKE SURE YOU ARE HANDLED THE WAY YOU HANDLE YOUR CUSTOMERS WHO ARE TRYING TO PAY THERE DEBT THAT WE DIDNT HAVE NO CLUE THAT WE HAD!!! YOU AEE VERY RUDE AND UNPROFESSIONAL!!!!!

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