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Was contacted on 9/20/17 by Pro Collect about a $50 outstanding bill from my son's former apartment complex. This bill was purportedly for touch up paint work upon completion of the lease.

The touch up work was not done so the bill had not been paid. The apartment complex had been notified of the work not being done on 8/7/17 (I received the original invoice on 8/4/17 a Friday and too late to call until Monday). I returned Pro Collect call on 9/20/17 and was threatened with an impact on my credit report (in the "trained" representative's words "ding" and "hit") if the charge was not paid within 3 days. Asked for written documentation - that will take 5-7 days BUT still had to pay within the 3 days.

Asked why no written communication prior to call - representative advised "we mailed a letter but must have been to a wrong address". The address where this letter was said to be mailed could not be provided. All I wanted Pro Collect to do was annotate the file that they had an immediate response to THEIR ONE AND ONLY ATTEMPT TO CONTACT ME and to note file in dispute until I could resolve with the apartment complex. NOT A CHANCE - Pro Collect representative refused to note the file anything other than "REFUSAL TO PAY".

I never refused to pay - in fact told the representative I'd be happy to pay when the work for which I was billed was completed. The representative was NOT helpful at all and turned a deaf ear to anything I said.

Her only comment continued to be you need to pay by 9/23/17 or the credit report will be "hit. This is absurd!!!

Reason of review: Poor customer service.

Preferred solution: Full refund.

Location: 12170 Abrams Rd #100, Dallas, TX 75243, USA

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Mahala Oer

ProCollect apologizes for the miscommunication and/or better assisting you in this matter. After we receive the debt we send a initial validation letter and it provides the consumer contact information and explains who they owe and how much and informs how you can make the payment or dispute the debt.

The validation period is 30 days. When a tenant moves from our clients properties they should provide a forwarding address so if there is a balance or a security deposit to be returned our client can reach out t them via mail.

You can contact our office at toll free 1-800-732-3799 my extension is 144 Mrs. Donahue to get this matter resolved

Thank you for sharing your experience

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