Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Value for money
1 comment

I have contacted ProCollect several times regarding debts. Their policy states if a person has multiple accounts, they will not accept payment on one account.

All accounts must be paid on or settled at the same time. Ironically, they've offered RUDE service in me trying to literally PAY OFF a debt in full. After thorough investigation, one of the accounts I had Medicaid on and was still charged for. I even have records proving it!!

There are 2 accounts with the same balance, both with an original delinquency date of 4/2010 and 12/2010; HOWEVER, ProCollect reports these debts at 2014 issues. The problem is they acquired these accounts from a company that dissolved in Feb or March of 2013. So how is this possible? The original delinquency date NeVeR changes, but they reported it maliciously.

I've gone to the BBB and I'm continuing my search for help.

I WILL pay debts I owe, but I will NOt be messed over. ProCollect has violated many FCRA laws, but my investigation will continue until I get did diligence.

Product or Service Mentioned: Procollect Debt Collection.

Reason of review: Problems with payment.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment
ProCollect Verified Representative

ProCollect apologizes about the experience you've had. We do service numerous of clients debts.

The assignment date we have is when the debt was sent to our office, not the date of service when you were seen. All debts must be paid for all of our clients however if you do not owe it then we will cancel the debt. Allow us to look into this matter so we can better assist you.

If you have not resolved this matter please contact our office at toll free 1-800-732-3799 my extension is 144 Mrs. Donahue to get this matter resolved

Thank you for your time and patience in this matter

You May Also Like