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1.0 Based on 21 reviews
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    • Bad customer service 4
    • Collection practices 4
    • Refuse to work with people 4
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Called 4 times always hung up on me. Cannot resolve issues when you ca t keep any one on the phone

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Definitely refuse to work people. Ms. Flores was especially rude and condescending. She said if I didn't pay in full she wouldn't take a payment and she wouldn't let me set up a payment plan at all.

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Collection efforts would not need to continue had we have come to an agreement on this 1st phone call. Ms. Shaw is the reason this debt did not get paid, not myself, who did not have warning of such an amount to be paid on the spot. I have not received any other correspondence from ProCollect in reference to this $378.14 debt from last November. Ms. Shaw’s hostile tone was unwarranted as I was cooperative in receiving the information she was... Read more

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They are snakes!!! Never in my life have I dealt with such nasty people! Unbelievably rude!!!!!

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I have tried for the last 4 years to communicate to Pro Collect that my son has been dead for 4 years. They continue to send the hospital and medical bills. When i do talk to them they are incredibly rude and have no idea that whenever we get their bills it brings up the sadness of losing a 33 year son. I find these people so offensive and do not understand how they can live with what they do. I just want them to leave us alone. Do they not... Read more

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These are the rudest collectors definitely not professional at all

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Had an account placed in collections with this company, and i was makong monthly payments. I never got balance updates, but when I thought it had been paid off and stopped making my monthly payments, they never sent me notices of nonpayment, or an updated remaining balance, nothing. Now 2+ years later i find out i still have a sizeable balance with them, that grew in interest because of nonpayment. But I still didnt know i had a balance, so my... Read more

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Called me out of the blue to collect for an energy bill from 2013. I did not have energy service anytime even close to the dates the extremely rude lady indicated that the bill was from. Would not give me any details except to say that if I was not receiving their letters I needed to verify my address. Now they have my address, of course. Threatened to file negative information against my credit report. Absolutely the most vile people I have... Read more

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These people are idiots to say the least. You talk to one person who tells you they received the documentation saying that the bill was paid to the original creditor. Then you talk to the next person who says the information was never received. They are just angry that I didn't pay them. Then they tell you it has been taken care of but it is still open on your credit score. Do not go through them anyway possible. Pay whoever you originally owe... Read more

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RGM property surveyor and Pro Collect are both very unprofessional and I would never recommend their services to anyone. RGM came a surveyed our property 2 months late, after we continued to call and wait. He was recommended by an architect. After he sent his survey, which took another 2 months, he only sent us a quote with NO banking details. 6 month later, we still received absolutely NO INVOICE from him but instead received a letter from a... Read more

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