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They are very rude and i know my rughts. Told me they couldnt give me a receipt bc i have other accounts with them. I paid an account totaling $1929! I told them it was illegal not to provide atkeast a receipt...whether it says paid in full or not i need a receipt...
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Mrs.Donahue
Mrs.Donahue
ProCollect Verified Representative

We apologize about the inconvenience. I am Mrs. Donahue. You are more than welcome to contact our office at toll free 1-800-732-3799 my ext is 152. If I'm unavailable please r...

Anonymous
Smitty

Quit being a deadbeat and you won't have collection agencies in your face.

1.0
#1035544
They are horrible!!! Rude and unprofessional....illegal practices!! They hang up on you when asking a question!! Transfer you over and over again! The worst experience of my life!!
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Mrs.Donahue
Mrs.Donahue
ProCollect Verified Representative

We apologize about the inconvenience. Please contact our office at toll free 1-800-732-3799 my ext is 152. I am Mrs. Donahue, the collection manager. I will be more than happy...

1.0
#1023269
I called them to find out who exactly I'm being charged for the lady was so rude tell me I can make a payment today told her I was able to so what you don't make a payment today we will send it to the credit reporting agency and I received a letter from the MD telling...
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Mrs.Donahue
Mrs.Donahue
ProCollect Verified Representative

We apologize for the misunderstanding. I am Mrs. Donahue. You are more than welcome to contact our office at toll free 1-800-732-3799 my ext 152. We will provide a breakdown o...

Anonymous
Anonymous

Thanks for your review. Based on the reviews PRO-Collect appear an unprofessional bunch of cowboys who should have their mercantile licence revoked. That's my mission tomorr...

1.0
#1014234

Procollect Customer Care Review

ProCollect
#952637
1.0
They called threatening my elderly father and when I called them back to speak with them about the claim the supervisor Ms. Torres was rude, refused to speak to me about the claim regardless of my relationship or POA and hung up in my face. POOR CUSTOMER SERVICE!!!
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Procollect Customer Care Review

ProCollect
#926532
1.1
Called 4 times always hung up on me. Cannot resolve issues when you ca t keep any one on the phone
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Procollect Customer Care Review

ProCollect
#922322
Definitely refuse to work people. Ms. Flores was especially rude and condescending. She said if I didn't pay in full she wouldn't take a payment and she wouldn't let me set up a payment plan at all.
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Procollect Customer Care Review

ProCollect
#909820
1.0
They are snakes!!! Never in my life have I dealt with such nasty people! Unbelievably rude!!!!!
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These ppl suck. They're rude for no reason. (& I was being polite) All i wanted was to see how much I had to pay & some *** was just that "a ***". She swore up & down i agreed to a payment plan, which I nevet have. They need proper training & management ***.
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Mrs.Donahue
Mrs.Donahue
ProCollect Verified Representative

We apologize about any rude experience. I am Mrs. Donahue, the collection manager. You can contact our office at toll free 1-800-732-3799 my ext is 152. I will review the acco...

1.2
#1005195
I strongly advise NOT Applying at this complex..or any sister companies.. They told a collection agency *Pro Collect* that I signed a lease and never moved in.. When in fact, they sent me a denial letter..never offered a residence etc.. I've never even set foot on...
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Mrs.Donahue
Mrs.Donahue
ProCollect Verified Representative

Ms. Shana we apologize about the inconvenience. I am Mrs. Donahue, the collection manager. Please contact our office at toll free 1-800-732-3799 my ext is 152. We will assist ...

Anonymous
Shana

March 7th, 2017 Still no resolve regarding this BS..

#1003292
Rude customer called to try to settle debt and they won't even take a payment how do they expect you to. If they won't help you by letting you make payments rude customer service the rudest I've ever had I'd rather have my bill Be in collections then to deal with them
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Mrs.Donahue
Mrs.Donahue
ProCollect Verified Representative

Our job is to assist you and extend options to get your matter resolved. We apologize of any bad experience. I am Mrs. Donahue, the collection manager. You can reach our offic...

1.0
#1001721
Trying to get me to pay for something that is not true. Currently in dispute with them. They have not responded to the dispute in months. Unprofessional customer service.
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Anonymous
KIKI

I am having to deal with this horrible company. According to them I lived at some apartment complex in Dallas and refused to pay rent. When I called the apartment complex, I w...

1.0
#998297
This company customer service is terrible. They don't try to help resolve the problem at all.
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Mrs.Donahue
Mrs.Donahue
ProCollect Verified Representative

We apologize about any bad experience you had with our office. I am Mrs. Donahue, the collection manager. We want to assist you with getting this matter resolved. You can reac...

1.0
#989379
This company is horrible!! I have tried to make a payment and they will not accept it. The are beyond rude! The "supervisor" Cid Fox disconnected the phone in my face. Not to mention he REFUSED to speak with me. I have been trying to make a 1,3000 dollar payment and...
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Anonymous
Cam

For your acknologment, they are not customer service, they are collector, Im sure you first call screaming and coursing in order for them to have acct restricted to only speak...

1.0
#987625
This company is the very poor in their customer servixe. They will kot take a payment unless i am able to pay account in full. They take in no consideration that one tries to bring the account current. Especially that Gibson guy.
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Mrs.Donahue
Mrs.Donahue
ProCollect Verified Representative

We apologize for any bad experience you've had with our company. You can contact our office at toll free 1-800-732-3799 and request my ext which is 152. I am Mrs. Donahue, the...

1.0
#985929