ProCollect

I knew once I read the reviews the chances of me successfully paying off this account was slim to none but I did the responsible thing and I contacted the company. This is a business portrays to be a collection agency but they hire individuals that will degrade and insult you in broken ebonics if you question their policies or ethics.

I received a settlement letter in the mail at the beginning of the Covid Shut down after making several failed attempts to pay off the debt I was finally directed to a collection agent, Ms, Herra who was unprofessional from the initial introduction. When asked what was the protocol to rectify the account she threw out random dates &; payment amounts. When asked why there was no consistent policy to ensure I am not getting taken advantage of she refused to explain. When asked to speak to her superior she then lost all professionalism and I quote said, "you can take it how you wanna take it" before proceeding to place me on a long hold.

Once the Collections supervisor, Mrs. Martinez answered with a biased tone she too was unable to provide me with a protocol ProCollect has. She became irate, unprofessional, loud, and insulting before she hung up the phone. I called back several times in hopes to speak to a PROFESSIONAL but no luck.

I simply want to pay off my account and move on.

I have NEVER heard of a collection agency that does not want your money because of their immature and unethical employees. They are not an accredited business of the BBB and also have a failing rating so good luck if you have an account witT

I called to settle a $70.00 debt. I was spoken to in a rushed,

abusive, bullying tone by the rep Ms.Garza.

She talked over

me and would not respond to my request for her to change

her tone or lower her voice level. She threatened to write on

my credit report that I "refused to pay" if I did not give her

my credit card number immediately. She was nasty! To get

through this, I made the full payment.

She did not thank me.

She has not sent me a receipt for my payment. I have no way

to prove it was paid! I cannot get an apartment unless I can

show payment was removed from credit. They have

ridiculous power over someone's credit and this should not

be allowed.

Ms. Garza = Rude, unprofessional, and cursing

low-life representative. Unacceptable. Hundreds of Google

Reviews say the exact same thing.

I even tried to call back

to COMPLAIN, and the man who answered in that dept.

was exactly the same! He would not even take a complaint,

but insisted I give him my Social Security number before

even asking me WHY I was complaining.

condescending and discriminatory in her word choice.

I have sent 2 certified letters to this company to resolve a debt and never got a response.

I received an offer I believe $383 in July, however dated for May that expired 6/30/19.

I did not receive the letter in May because I was relocating, which I explained in both certified letters. This was not to validate, which means I agree to the debt that belongs to me.

Since I received no response I ended up calling. I was advised by one of the reps that my account was restricted and I needed to contact Fox by email or phone, so I decided to email. In my email I reinerrated my original request as I did in the certified mail sent requesting to extend the offer as I did not receive the letter at the time due to relocation.

Fox responded.. Your balance is due in full.

I responded and requested him to advise why the offer letter could not be extended. I'm trying to pay this debt as soon as possible!!!

After about 2 emails. Fox advised there will be no more communication by email to call or send a letter REGULAR mail. Now why would I send a letter REGULAR mail to a collection company for them to claim they never received????

This *** baffles the *** out of me!!!

Fox was very freaking in the email, which was very unnecessary. especially to someone trying to pay the debt. So I called fox. He's wasn't available, so the two advised me to send an email informing him that I called.....but no response.

This is just toi much back and forth and time consuming.

So I googled to their review and everything I've found everyone reviews are the same as mine. I saw a reply I later called to speak to Mrs. Donahue hoping I would get better results, but she was not available, which I don't believe.

The rep advised me she can help me with the account, so again I explained my situation for the 4th time. She tells me to send money or check for the balance in full.

Again I asked her if she was not able to extend the offer letter, she advised the system automatically generated the letter and once it's expired that can't control the system to extend the letter other words. Now how in the *** do you let a automatic system control how your profits???

This situation has me very pissed!!!!! Then the rep tells me they don't accept partial payment!!! Wth!!

You can't control my wallet!!

As long as i I'm sending you money you think they would be happy about it!! Not everybody have $1000s to give away for a one-time payment!!! So I guess they don't won't $383 that I was ready to send Friday either.

Smh.

Guess I need to seek a lawyer, because you can't make someone make a payment in full!

They didn't even offer a payment arrangement. No I'm not a customer, but they have poor poor freaking service!!!!

I called to pay my debt spoke with Mr. Smith and got treated horribly, very unprofessional ,repeatedly telling me that he did not care, asked to speak to a supervisor or someone higher was told no umteen times and that there is no one else I can talk to, eventually ended that call and called back asked the front desk lady to speak to a supervisor she transferred me right over to the collections manager Ms.

Garza who once again had the same attitude and disrespect towards me, kept interrupting me, I told her I had my payment ready if she could just give me a minute to get it out she didnt say anything and put me on hold for 10 minutes!

Then got back on and said "Are you ready now?!" Just WOW., I called on my own to pay my debt and I was being treated so poorly by them I was actually feeling like I was being degraded like some kind of criminal, they were no help at all, had me on the *** of tears. I hope that someone who actually cares about this company or is in charge of it reads these reviews and does something about it, God Bless this place.